Frequently Asked Questions
Everything you need to know about your MARMAR HALIM experience.
What is the standard delivery timeframe for my order?
All our designs are meticulously crafted. Domestic orders typically arrive within 3-5 business days, while international shipping usually takes 7-14 business days depending on your location.
Do you offer custom sizing or alterations?
MARMAR HALIM provides a comprehensive size guide for all collections. For specific alteration requests or bespoke sizing inquiries, please contact our concierge team directly before placing your order.
What is your return and exchange policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that evening wear and custom-made pieces are subject to specific return conditions due to their delicate nature.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted payment gateway.
Are your garments true to size?
Our designs generally follow international sizing standards. We recommend consulting the detailed 'Size & Fit' link on each product page to ensure the perfect fit for your silhouette.